FAQ

How many people can play in a game?
The game "Avalanche of Oblivion" is designed to be played by a team minimum of 2 and up to 4 players, the game "Cinema Despair" a minimum of 4 players are needed, and the maximum is 8. Under no circumstances we will accept more people per game than described above. If you are more people than the established limit, you can divide into two teams and play different games.
I've played Clausrophobia Andorra games before, is it same escape room?
Yes, it's same wonderful games, we just changed a names of our escape rooms respectively: Avalanche Of Oblivion - The Cabin, Cinema Despair - Secret Laboratory.
How could I gift a game?
You can buy a gift voucher at our venue, or an electronic certificate through our website.
How is the payment of the game done?
Our games will be paid at the corresponding establishment and once you have played your game.
What is the minimum age required to participate in the games?
Each one of our games has a minimum age requirement. You can check such requirements on our website, in the description page of each game. Depending on the game the minimum ages are 7+ or 14+.
Is it necessary to have at least one adult in the team to play a game?
Yes, in all our games it is necessary that at least one of the players is of legal age. This person will be responsible for the underage members of the team, signing the necessary documents at arrival. Maximum Escape reserves the right to request identification to verify the age of the participants.
Can I change the date of my reservation, cancel it or modify it?
You may change the date of your reservation at any point. In order to do so, you have to make a new reservation for your desired date and cancel the previous one. You can cancel your game from your Maximum Escape account, or by calling us at +376692659. Given that the price is depend the total number of participants that actually participated in game, it is not necessary to inform us if the number of participants changed, as long as the minimum and maximum number of participants permitted for each game is respected.
How long do the games take?
Each session lasts 1 hour +/- 15 minutes
We are a group of more than 12 people, how should we make a reservation?
For social groups (such as birthday celebrations) and corporate groups (team buildings, afterwork events) you can contact us using our email: andorra@maximumescape.com
Is it scary?
Our games is not a horror games, but there is a tension, due to loud sounds and special effects. There is nobody inside the game except players, the rest is just is your imagination ;-)
How can I contact Maximum escape?
You can contact us by telephone to the number +376 692659, or via email at andorra@maximumescape.com, you can also contact us on Whatsapp at the number +376 692659
Est-ce que le jeu est disponible en français ?
Tous nos jeux sont entièrement traduits en français, y compris l’accompagnement audio et les indices!